【How to】 Return Nike Cleats

Return Policy Essentials

The most generous return and exchange policies are usually found at local running or outdoor stores that thrive by developing lifelong customers. Often these stores will accept shoes that have been worn several times outdoors and exchange them until they find the right shoes for you.

Discount stores and mass market chain stores may have better prices but a much more strict return and exchange policy. Online stores are convenient, but you can't try on shoes before purchase and a return will require you to mail the shoes back.

When shopping at a store, ask the sales staff about the return policy and get it in writing when possible. When shopping online, find the shoe return policy page. Check these requirements:

  • Money back or exchange: Does the vendor refund your money or offer an exchange?
  • Procedure: Do you bring the shoes into a store? Do you call to get a return authorization number? Can you get a return authorization number online?
  • Reason for return: Can you return them for any reason, for no questions asked, or do you need to cite a reason?
  • Shipping: Does the vendor foot the bill for return shipping? What is the shipment method for returns?
  • Shoe condition: Must you return the shoes looking new, in the original box, or can you return them after wearing them outdoors?
  • Time limit: How long do you have from the date of purchase to return the shoes?


How do I return an online order?

Returning Online Purchases: Go to the online site where you purchased your merchandise. Find and read the return policy. Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase.

Should I Return Nike Stuff to Store of Purchase?

If you didn’t buy from Nike.com or a Nike Store it’s highly recommended that you return items to where you bought them.

This is because many stores have a return period longer than Nike’s standard 30 days.

See Also: The 8 Best Return Policies in the Known Universe

How do I get a refund from Nike?

Request a Nike Refund Through the Website Sign in to your account. Go to the Orders page. Select the item you want to return. Click on View or Manage. Choose Return Items or Start Return. Write the reason why you want to return the product. Click Submit Return.

Official Nike Return Policy

The official Nike return policy is simple. Customers can return merchandise for up to 30 days without Nike asking a single question about the return. After 30 days, the merchandise must be in perfect condition – unworn. If electronics are purchased, such as the Nike iPods or iPod kits, the merchandise will only be accepted if it is unopened. If there is a problem with the production of the merchandise and after prolonged use an item is found to be faulty, Nike will accept the return for up to two years.

BONUS: Dont Forget About Nikes 2-Year Manufacturer Warranty

If your Nike shoes are starting to fall apart with

If your Nike shoes are starting to fall apart within 2 years of the “manufacturer date” you stand a great chance of getting a FREE replacement.

To check when your shoes were made take a look at the tag and you’ll notice 2 dates.

The date on the left is when they were ordered by the retailer, and the date on the right is when they were actually manufactured.

It’s the date on the RIGHT that determines your 2-year return eligibility.

Keep in mind that normal “wear and tear” does not make you eligible for a new pair of Nike kicks.

There has to be what Nike deems a defective shoe.

They keep their language fairly vague on what the consider defective on purpose as they don’t want consumers gaming the system.

But it’s definitely worth a shot if you feel your Nike shoes should have held up better.

Ask the Reader: What’s been your experience with the Nike return policy? Anything else I should add to this post? Let me know in the comments, thanks.

By Kyle James




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