WOW air cancelled or delayed flight compensation and refund


 Wednesday, 30th March 2022 Wednesday, 30th March 2022

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What Should I Do in Case of Cancellations or a WOW air Delayed Flight?

  • Confirm the reason for the delay or cancellation.
  • Collect proof: photos, receipts of expenses, WOW air booking number, vouchers, etc.
  • Insist on your basic benefits and services at the airport.
  • Check your eligibility for compensation with our free online compensation calculator.


Truth:The Staff and Service Beat Most Other Airlines

What made WOW Air stand out was the service I encountered at all three airports (Baltimore-BWI, Reykjavik Keflavik, and Bristol, England).

The crew on the tarmac at Bristol airport
The crew on the tarmac at Bristol airport

Their staff was actually helpful, which is a rarity these days.  My flight was delayed because Icelandic Air Traffic Control was on strike, but customer service provided honest information about flight delays — something that is refreshing.  They were upfront about it and reassured me that I’d make my connecting flight (I did).

And did I mention everyone seemed happy to be working?  The plane is full of cheeky little sayings like “Rolling, rolling, rolling…keep those trolleys rolling” on the side of beverage carts or “Honk if you’re hungry” by the call button.  It’s fun, and the personality continues with the flight attendants.  All WOW air reviews agree: it’s a fun plane to be on!

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Lie : All Seats Are Created Equal

Ready for my main gripe?

Ready for my main gripe?

The bottom cushion on my seats between BWI and Keflavik were very thin and could’ve used some extra padding.  The seats felt harder than normal, the way some slimline seats do on other airlines.  In all fairness, I didn’t experience the same issue from Keflavik-Bristol.

I had XL legroom seats for my longer segments between BWI-Keflavik which come with plenty of space — and were reasonably priced.  I’m not particularly tall, but the few extra inches of leg room made a big difference for me.  I’d highly recommend you pay extra for the upgrade if the total price is still a good fare to Europe.

One other seat observations: their seats recline deeply.  That’s great for sleeping and terrible if you need to work on your laptop while the person in front of you is napping.  I’m going to call that one a wash, given that the majority of passengers on my long-haul flights were snoozing.

Related Post: Travel Tips for Long-Haul Flights Overnight flights suck, so packing the right extras can make or break your in-flight comfort.

Common questions: Compensation Claims and Refunds

Can you get a WOW air Refund?

Yes, absolutely. If WOW air cancelled your booked flight without a good reason, your refund claim should be valid. Find our how much you’re entitled to in WOW air delay compensation with our free calculator. Have your booking reference number handy as your fill out our customer verification form.

What to do if the WOW air refunds form is not working?

When that happens, our team at AirAdvisor can assist. Our external legal partners ensure your claim is successful. We’ve made applying for compensation easy and it only takes 3 minutes.

How to get a refund or compensation from WOW air?

According to WOW air terms and conditions, passenger should submit a refund application form or compensation claim form on the WOW air official website, not on a third party website. Use the same email used for booking your ticket, so your claim can be identified. You should receive a reference number, typically within 40-60 days. If the airline delays in responding or denies your claim, please submit a flight claim with us and our team will help enforce your complaint. There is no risk and no upfront charges when you submit your claim through us.

What to do when your WOW air flight is cancelled?

Confirm the reason for a flight cancellation with the airline ticket desk. Also, collect receipts for any additional expenses for reimbursement later. Ask the airline to provide food and refreshments for a delay of 3 hours or more. If your replacement flight is departing the next day, the airline must provide hotel accommodation and transportation. Finally, use our free online compensation calculator to check if you are eligible for compensation and submit a WOW air refund for cancellation.

What if I cancel my WOW air flight? Can I get a refund?

If WOW air cancels the flight, they must refund the price of ticket to passengers. But if you decide to voluntarily cancel your scheduled flight, you are not entitled to a refund. WOW air cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost.

Note: regardless of ticket type, passengers have the right to request a refund amount for airport taxes and fees as part of a cancellation refund.

Do I also get my money back for a cancellation due to Covid-19?

If WOW air cancelled a flight due to Covid-19, passengers are entitled to a reimbursement as part of flight cancellation rights. If WOW air attempts to reimburse your cancelled flight with a voucher, we do not recommend taking it. Instead, apply for a refund. If your refund claim is rejected, AirAdvisor can help enforce your claim through our external lawyers.

WOW air flight is delayed 5 hours or more: can I cancel a flight and get a refund?

Yes, in such case you can cancel your flight and WOW air has to refund you directly or offer you alternative transportation to your destination.

 Need help with your WOW air refund complaint? Let us do the work for you

Find out if you are owed compensation for a disrupted flightCheck Your Flight


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